Contact Info

Add: Pioneering R&D Park, No.69 Jinye Road, Xi'an High Tech Zone, Xi'an City, P. R. China.



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Home > FAQ

1. Support service

7 days / 24 hours online service.


2. Payment

We accept payment by Western Union, T/T.


3. CI and shipping marks

The products name on the CI will accord to actual situation after communicate with each other. And we’ll make a mark on the package for differentiate different products.


4. Delivery

Normally for the samples order would be shipped by DHL, which may take 2-3 days for delivery. The big orders would be shipped via EMS, which may take 5-7 days for delivery.

Based on a long-term cooperation with courier agent, we are able to offer you best shipping service at low cost. We will send the tracking number to you after delivery, You can then visit the corresponding carrier`s website for online tracking information.


5. Custom

The custom rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

If you find out information about the import situation in your country, and you believe there are ways to minimize the risk. Just tell us what you need, we are happy to follow your instructions.


6. Receiving your item

When you receive your items, please inspect it right away to make sure it matches the one your ordered.

If something is unsatisfactory, please contact us to solve the problem. Most times it is simply a misunderstanding that we will be happy to correct.

If you are happy with the item, please help to leave us positive feedback, thanks for your supporting.